MightyMerchant Services & Features > Services > Frequently Asked Questions > Services and Pricing

Services and Pricing

What kind of technical support do you provide?

We provide free technical support for MightyMerchant via email and telephone. We have a special email address for technical support requests that our staff checks frequently so that you can be sure your question is addressed quickly. You can also call us during office hours using our toll free number.
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Can you set up my email accounts?

Yes, your website hosting package comes with at least 3 email accounts. We will help you figure out the best way to handle processing your business emails, whether it's setting up new accounts, or forwarding your emails to your current address.
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Do you offer an email program to send out messages to my customers?

MightyMerchant has partnered with Constant Contact, the leader in effective email marketing to help you market your web site via email. We'll set up your web site to collect email addresses from visitors who want to "opt-in". We can seamlessly integrate with Constant Contact.

Sending out a regular email newsletter to your customers and visitors is great way to increase sales on your web site.

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Do you charge me any fees for sales on my site, such as a per transaction or percentage of my sales?

No, your monthly fees for Mighty Merchant will be the same regardless of the number or volume of sales on your website. If you have a merchant account you will incur monthly fees from your merchant account provider for credit card processing fees.
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Where is your technical support staff located?

All of Mighty Merchant / Datahost's staff work out of the same office in Springfield Oregon. Unlike many other hosting and website companies, our design, administrative and technical support is done inhouse.
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Do you charge for technical support?

Technical support for the MightyMerchant system is free. If you experience a technical problem with your website or shopping cart's function we will always repair the problem promptly, at no cost to you.
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What am I am getting for the monthly fee?

Mighty Merchant brings a lot of value for the monthly fee we charge. It includes the following services:

Do you only provide eCommerce services for small businesses?

MightyMerchant is perfect for the small to medium online business offering between 10 and 6000 products.
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I don't have time to update my own website. Can you do it for me?

We'd be happy to take care of making updates to your web site for you, but most of our customers save money and find that it is easier to make the changes themselves rather than to communicate what changes they want.

MightyMerchant was specifically designed for businesses to have control of their website's content, without waiting for a designer or host to make the requested changes and without incurring additional charges. That is why we have designed a user friendly interface that is simple and quick to learn. But don't worry, if you need help, our support team is here to answer your questions.

You won't believe how easy updating your website is when using our Site Manager - even if you are a complete novice!

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