What kind of technical support do you provide?
Can you set up my email accounts?
Do you offer an email program to send out messages to my customers?
Do you charge me any fees for sales on my site, such as a per transaction or percentage of my sales?
Where is your technical support staff located?
Do you charge for technical support?
What am I am getting for the monthly fee?
Do you only provide eCommerce services for small businesses?
I don't have time to update my own website. Can you do it for me?
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We provide free technical support for MightyMerchant via email and telephone. We have a special email address for technical support requests that our staff checks frequently so that you can be sure your question is addressed quickly. You can also call us during office hours using our toll free number.
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Yes, your website hosting package comes with at least 3 email accounts. We will help you figure out the best way to handle processing your business emails, whether it's setting up new accounts, or forwarding your emails to your current address.
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We have a great email program that provides a similar function to products like Constant Contact. Using our Mighty Mailer you can collect and manage multiple email lists, schedule and send bulk messages such as announcements and e-newsletters. It's a great marketing tool!
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No, your monthly fees for Mighty Merchant will be the same regardless of the number or volume of sales on your website. If you have a merchant account you will incur monthly fees from your merchant account provider for credit card processing fees.
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All of Mighty Merchant / Datahost's staff work out of the same office in Springfield Oregon. Unlike many other hosting and website companies, our design, administrative and technical support is done inhouse.
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Technical support for the MightyMerchant system is free. If you experience a technical problem with your website or shopping cart's function we will always repair the problem promptly, at no cost to you.
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Mighty Merchant brings a lot of value for the monthly fee we charge. It includes the following services for most of our sites;
Reliable Website Hosting
Secure Shopping Cart
Unlimited Site Manager Access
Online Order Manager
Free Technical Support
Optional email accounts
Website traffic statistics
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MightyMerchant is perfect for the small to medium online business offering between 10 and 6000 products.
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We do sometimes update our customers' sites at an hourly rate, but most of our customers find that it is easier to make the changes themselves than to communicate what changes they want.
MightyMerchant was specifically designed for businesses to have control of their website's content, without waiting for a designer or host to make the requested changes. That is why we have designed a user friendly interface that is simple and quick to learn. But don't worry, if you need help, our support team is here to answer your questions.
You won't believe how easy updating your website is when using our Site Manager - even if you are a complete novice!
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