Crazy Egg – A Visual Map Of Your Website Visitors
By Vanessa Salvia, 7/25/07
is a nifty new product that lets you set up website pages to test, then
maps every time and where a customer clicks on the pages you are
the code of each test page, which MightyMerchant can take care of for
This new tool gives you a unique view of your customer clicks, showing
you exactly where they click. Your free account will track up to 5,000
clicks per month on up to four pages. The Basic account allows for up
to 10,000 clicks and 10 pages for $9 a month. Crazy Egg displays these
clicks in three ways: (screenshots from CrazyEgg.com)
Heatmap Mode displays the clicks using a heatmap display. The
brightest areas show where more visitors clicked. This visualization
makes understanding what visitors are doing feel a bit more intuitive
than looking at a bunch of pie charts and graphs.
shows a colored circle with a plus-sign that
appears next to each clickable item on your page. The color of the
button indicates the relative number of clicks: red is high, green is
medium, blue is low. Clicking on the plus sign expands it so you can
view the number of clicks and the percentage this represents of the
total clicks on the page. When you click "more," you can drill down to
see the actual source of traffic to your page that clicked on a
shows in table form the number of clicks for each
clickable item on your page in descending order. This can be exported
to a spreadsheet program in CSV format for further analysis.
Their Confetti view lets you interact with a Flash version of your
clicks. Confetti shows each visitor’s click as a colored dot. You can
see the results as a bar chart or click on individual dots to find out
more information about a particular user. For instance, Confetti can
show you how users from different referrals behave. Dots can be colored
and filtered based on Top 15 Referrers, Search Terms, Operating System,
Browser, and other factors.
Accurate Page Testing
With Crazy Egg, you can test
different page layouts to see which performs better. You could test
advertisement or coupon placement to see which one generates more
clicks. Or switch out images to see which ones generate more interest.
Sign up is free, and there is no charge to test four pages and
5,000 clicks per month. With the paid packages you also get some
advanced features that might be worth it, including the ability to
share results with clients or colleagues. One key feature is that paid
subscribers are able to view areas where visitors are clicking that
were never intended to be clickable links. This might help you identify
what visitors expect
to happen, so your pages can be modified, and it’s one important bit of info you can’t get with Google Analytics.
Google Analytics also has a site overlay feature, but the
information you gain from this feature can sometimes be misleading. For
instance, Google Analytics will show two clicks on a link when someone
double clicks to open a link instead of using a single click—one
visitor counted as two. CrazyEgg tracks clicks on a per-coordinate
basis while Google Analytics tracks them on a per-URL basis. So Google
Analytics treats a “download” button and the textual “download a free
trial” link as the same place, meaning that their stats are glommed
together when displayed. Since Crazy Egg displays them as two separate
entities, you can instantly see if the “download” button is an awesome success
while the text link is a flop.
There are some limitations. For
example, you can see clicks in form fields and submit buttons, but not
how many people actually submitted the form. Nor does it track Flash or
Ajax applications, at least as of yet.
Crazy Egg can’t and shouldn’t take the place of a more in-depth
analytical package like Google Analytics, but it does offer an
additional, and unique, view of your website visitors.
MightyMerchant specializes in developing e-commerce and database
driven, content-rich websites for small business customers across the
US. The company as listed as one of Practical eCommerce Magazine’s “Top
100 Notable Shopping Carts” in September/October 2007. Hundreds of site
owners use MightyMerchant to manage their online stores. For more
information visit www.mightymerchant.com, and for ecommerce knowledge and tools visit the MightyMerchant eCommerce Blog.