MightyMerchant Services & Features > Resources > Client Zone > General Information > Billing Policies

Billing Policies

Billing Policies At MightyMerchant, we strive to provide the best value in the industry. As you can see by reading the feedback from scores of happy customers, we have built our business on going the extra mile.

Included in your monthly fee are many valuable services, including the benefits of our staff’s expertise and experience in eCommerce web development.

Included Services

Below is a list of services that we typically include in our monthly fee:

Site Hosting and Server Maintenance
Unlimited access to the MightyMerchant Site Manager for updating your website
Secure shopping cart
Free* technical support for built – in MightyMerchant features (examples include: shipping calculating incorrectly, a customer reporting a problem ordering on your site, or pages not displaying correctly)
Email Troubleshooting and assistance with account setup
Email hosting for the number of accounts in your agreement
Free consultations regarding MightyMerchant feature additions or upgrades
Advice on eCommerce related issues. (Within reason)
Basic training on using the Site Manager
Google analytics reporting

Billable Services

The following requests would be subject to our hourly design rate of $55, or we can provide you with an estimate. Note that email communication and phone consultations for these items will be included in the billable time:

Requested updates to your site, including data entry and html formatting performed by our staff
Changes and feature additions that can't be accomplished through site manager training
Technical support for your home or office computer hardware or software
Technical support for configuring your email program beyond the initial setup
Design or layout changes
Image sizing and manipulation
Creation of additional page layouts that differ from existing ones
Site version Upgrades
Researching and implementation of requests for third party feature integration
SEO or marketing consultation and services performed by our staff
Graphic design, logo or image creation
Reviewing and adding (If approved) any third party script or code on our servers
Any item related to a custom programming request

Custom Programming

Custom programming is defined as features or functionality that you have requested that are outside of the built-in features of MightyMerchant. Custom programming estimates are based on the time we think will be required for research, implementation and testing. If, after getting further into the programming, this estimate is not realistic, we will contact you to discuss costs and feasibility.

Over time, it may be necessary to make adjustments to this custom programming either because we discover bugs or to maintain compatibility with future versions of MightyMerchant or other software that your web site relies on. In the event that we do find a bug at a later date or need to make coding updates, we will have to bill you for our time for that work regardless of the source of the problem.

We do not normally charge to fix bugs in our MightyMerchant software. Our customers have sometimes been confused when we have billed them for coding updates to custom programming. Our programming rate is $100 hourly.

Examples of Custom Programming include but are not limited to:

Setting up a product or inventory feed directly from a distributor / manufacturer
Automated data import from a spreadsheet, or export to a file
Custom tax or shipping calculations
Custom report creation

Upgrades

MightyMerchant is continually improving and updating our software. Some of those upgrades and feature enhancements are provided to you at no cost. Full version upgrades often involve considerable work to migrate your site to a new version and thoroughly test the new functionality. Version upgrades typically have a one-time upgrade cost associated. We will always inform you before performing any version upgrades and give you the opportunity to choose whether to upgrade your site. If your site includes Custom Programming features, as defined in the section above, then you might have additional costs related to upgrading and testing these custom features.

*If you have a question regarding what items might be billable, we encourage you to discuss it with our staff in advance of fulfilling your request.